The Support and Services You Need to Succeed

While dental schools do a great job at preparing professionals for the clinical challenges that they face, competing successfully today demands business skills, processes and support that go far beyond what comes with your dental degree. Experienced professionals recognize the increasing amount of services and support systems required to grow and maintain a practice. Fortunately, West Coast Dental has spent the past 20 years developing the expertise and infrastructure needed to support practices and enable our professionals to thrive today and in the future. Our sophisticated service and support programs include:

Advanced Financial Reporting – Monitors critical items such as production, collections, sales, capitation and pending treatment to provide vital information for planning and decision making

Purchasing: Purchasing agreements and the economies of scale can substantially lower overhead while purchasing procedures streamline the process of submitting orders, receiving supplies, approving invoices and paying vendors

IT Systems and Advanced Technology: West Coast Dental’s highly skilled information technology department manages all computer systems utilized for accounting, payroll, shipping and other corporate operations. Plus they provide direction and the support needed to acquire and equip our practices with the latest dental technology.

Accounts Receivable & Collections: Our systematic approach to billing increases collections while decreasing the number of problematic claims and accounts with past due balances.

In-house Credit Program: To ensure that the patients are able to maintain their dental health and maximize their insurance benefits, West Coast Dental offers treatment financing to qualified patients.

In-house Specialists: West Coast Dental has established a strong network of specialists, enabling in-house comprehensive dental care as well as valuable peer support and collaboration

Marketing: West Coast Dental’s marketing strategy includes both traditional and new media support for its practices. In addition to individual websites for each practice, West Coast Dental also manages signage, advertising, continuing care call center support and field marketing representatives.

Licensing: West Coast Dental assists with keeping track of required business and industry licenses by monitoring licensing requirements and deadlines to ensure that they are kept current and in good standing.

Human Resources & Employee Relations: To ensure employee satisfaction and compliance with California’s complex labor laws and to limit liability, a strong HR/ER department is a must. West Coast Dental manages employee recruitment, hiring and termination procedures, new hire orientation, disciplinary action procedures, benefits administration, COBRA, personnel record storage and maintenance, performance evaluation administration, workers’ compensation, Unemployment Insurance and Disability claims, ADA & EEO compliance, leaves of absence, etc.

Training: Whether staff or management, all employees benefit from ongoing professional development programs produced and delivered by West Coast Dental’s training department.